Answers to most commonly asked questions can be found here. If you need further assistance, please email us.
Payment Information:
We accept the following forms of payment:
• MasterCard
• Visa
• Discover
• American Express
• PayPal
Shipping Information:
U.S. Shipping Rates:
Up to $20.00 = $5.25
$20.01 to $35.00 = $6.95
$35.01 to $50.00 = $7.95
$50.01 to $75.00 = $8.95
$75.01 to $99.00 = $9.95
$99.01 to $200.00 = $12.95
$200.01 and up = $14.95
These rates apply to orders shipped to the 48 continental United States only. Shipping rates will be higher for orders going to Alaska, Hawaii, and U.S. Territories.
Canadian & International Orders: Orders can be shipped to Canada as well as most international locations. Shipping methods and rates will vary.
Please email us for information concerning expedited shipping.
For 'Free Shipping' promotions, shipping method will be chosen at our discretion.
Undeliverable shipments or refused deliveries will be subject to a 10% handling fee.
Sales Tax:
If your shipment is going to an address in the state of Alabama, there is a state sales tax of 4% added to your order.
Special Offers & Promotion codes:
To take advantage of special offers and promotions we occassionally offer on our site, promotion codes must be entered during the check-out process. If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.
Gift Certificates:
Finding it hard to choose? Gift certificates are available in $25, $50, and $100 denominations. If you would like to purchase a gift certificate, please click here.
Discounts or promotions cannot be used towards the purchase of a gift certificate. Gift certificates are not redeemable for cash.
Gift certificates can be mailed via USPS or via email. Please specify your preference at checkout. Mailed gift certificates (via USPS) will include an invitation-to-shop. We can mail these directly to you or the recipient of your choice.
Returns/Exchanges:
We hope you enjoy your purchase. If for any reason your are unhappy with the item purchased, our return/exchange policy is as follows:
General Merchandise: Any unused, unworn item(s) may be returned or exchanged within 14 days of
receipt. A RETURN AUTHORIZATION NUMBER (RA#) must be submitted with all
returns. This number can be obtained by emailing the following information to
Purchase Order #:
Date of Purchase:
Item Returning:
Item #:
Reason for Return:
Once the RA# has been issued, merchandise must be returned within 14 days. Shipping charges are non-refundable and return shipping charges are the customer ’s responsibility. We cannot accept returns without a valid RA# or with visible signs of usage.
We will notify you via e-mail when your returned item has been received and your refund has been issued. Refunds are given in the same form of original payment.
Imprinted or Personalized Items: We cannot accept returns or exchanges for these items.
Sale Items: Sale items can be returned for store credit or exchange only.
custom imprinting:
We do offer custom imprinting on the majority of items in our stationery collection. For more information click here.
‘Vintage’ Description & Disclaimer:
What is vintage? This is a question open for much interpretation. Our definition of vintage includes items that date prior to 1975. Many of our products incorporate authentic vintage items as well as new materials that are vintage-inspired. Product descriptions will specify when vintage materials are used.
‘Authentic vintage’ is loaded with charm but also implies that small imperfections such as slight scratches, dings, marks, etc. may be present. These are a reminder of the true age of the piece and should not be considered as flaws.
The Baby Gardner chooses vintage materials very carefully. Any imperfections will be cosmetic in nature and will simply enhance the beauty of the product. If, for any reason, you are unhappy with the product upon receipt, items may be returned in accordance with our return policy outlined above.
**Please note that our nursery lamp collection includes some that are truly vintage. These have original bases and cords. We have carefully checked to ensure that these lamps are in good working condition, however, please be aware that due to their age they do not meet modern safety standards. Please be mindful using these around little ones. If you have any concerns, please choose another lamp in our collection that has new materials rather than vintage ones.
Privacy Policy:
We are committed to ensuring your privacy. We do not share or sell personal information about our online visitors to any third party. We may occasionally send special offers via email or regular mail. If you do not wish to receive these offers, you may ask to be removed from our mailing list at any time.
We also use industry-standard SSL encryption technologies when transferring and receiving consumer purchasing data exchanged within our site to insure your information is protected.
